Customer Support Representative Apply

Primary Responsibilities:

  • Respond promptly to customer inquiries through phone and email.
  • Provide technical assistance and support for incoming queries and issues related to our online services.
  • Understanding customer needs and assisting with product selection, purchases, and sign up.
  • Assist customers with online sign up and setup issues.
  • Follow up with customers, provide feedback, and see problems through to resolution.
  • Utilize excellent customer service skills and exceed customers’ expectations.
  • Ensure proper recording, documentation, and closure of support issues.
  • Recommend procedure modifications or improvements.
  • Preserve and grow your knowledge of help desk procedures, products, and services.
  • Remain knowledgeable about all organization's products and services to provide adequate support.


  • Proven customer support experience or experience in a similar customer-facing role.
  • Strong phone contact handling skills and active listening abilities.
  • Excellent verbal and written communication skills.
  • Familiarity with CRM systems and practices.
  • Basic understanding of computer software usage and online services.
  • Ability to troubleshoot and provide appropriate solutions to customer's technical problems.
  • Ability to work comfortably in a fast-paced environment.
  • Associate's or Bachelor's degree.

Job Details:

Type: Full-time

Salary: $45,000 - $55,000 per year (plus benefits)

Please Note: No agencies, phone inquiries, or walk-ins.

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